Healthcare Leadership Perspectives on Supporting Frontline Workers in Health Center Settings during the Pandemic.
Healthcare Leadership Perspectives on Supporting Frontline Workers in Health Center Settings during the Pandemic.
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DOI：
10.3390/ijerph19063310
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发表时间：
2022-03-11
影响因子：
--
通讯作者：
On Behalf Of Rich Life Project Investigators
中科院分区：
文献类型：
--
作者：
Alvarez C;Sims H;Grant K;Walczak J;Lipman PD;Marsteller JA;Cooper LA;On Behalf Of Rich Life Project Investigators
在COVID-19大流行期间，我们非常关注满足提供重症住院护理的医院医护专业人员的需求。与此同时，其他重要前线医护人员继续为低收入及服务不足的人群提供服务，他们的医疗及非医疗需求并未停止，且在许多情况下因疫情停工相关因素而加剧。由于该等因素亦可能影响前线医护人员的健康及工作成效，我们试图了解组织层面对疫情的应对措施，包括前线医护人员的支援及准备。作为一项旨在减少高血压健康差异的大型研究的一部分，我们对来自医疗保健和健康服务机构的14位领导人进行了半结构化的个人访谈，以探讨这些组织如何应对一线工作人员的需求。我们的样本调查结果显示，医疗保健和健康服务机构对诊所运营进行了一系列重大而及时的修改，旨在满足员工和患者的需求，并努力确保尽可能多地为患者提供持续的服务。尽管如此，我们的研究结果强调，需要更多的关注和资源来支持基层医疗机构的医护人员，特别是在COVID-19等紧急情况下。
Throughout the COVID-19 pandemic much attention has been given to addressing the needs of hospital-based healthcare professionals delivering critical inpatient care. At the same time, other groups of essential frontline healthcare workers have continued to serve low-income and underserved populations whose healthcare and nonmedical needs did not cease, and in many cases were exacerbated by factors associated with the pandemic shutdown. As these same factors also potentially impacted well-being and effectiveness of frontline healthcare workers, we sought to understand the organizational-level responses to the pandemic, including the support and preparation for frontline workers. As part of a larger study focused on reducing health disparities in hypertension, we conducted semi-structured individual interviews with 14 leaders from healthcare and health services organizations to explore how these organizations responded to accommodate frontline workers’ needs. Findings from our sample show that healthcare and health service organizations made a range of major and timely modifications to clinic operations intended to address the needs of both employees and patients and strove to ensure continued patient services as much as possible. Nevertheless, our findings underscore the need for more attention and resources to support healthcare workers in primary care settings especially during emergencies such as COVID-19.
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