A study of the effects of active listening on listening attitudes of middle managers
A study of the effects of active listening on listening attitudes of middle managers
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DOI：
10.1539/joh.46.60
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发表时间：
2004-01-01
影响因子：
3
通讯作者：
Nagata, S
中科院分区：
文献类型：
--
作者：
Kubota, S;Mishima, N;Nagata, S
本研究旨在阐明对地方政府中层管理人员进行积极倾听培训的直接效果。两年多来，共有345名中层管理人员参加了13期人工智能培训课程。我们开发了创造性体验学习（IEL）方法，并将其作为本研究的中心训练方法。为了调查参与者学习人工智能的程度，我们要求中层管理人员回答一个简短版的积极倾听态度量表（ALAS），该量表由两个子量表组成，即：“倾听态度”和“倾听技巧”——训练前、训练后一个月和训练后三个月。共有284名中层管理人员回答了三次问卷。各分量表得分采用重复测量方差分析。采用ALAS原始样本的百分位值将参与者分为低分组（-24%）、中分组（25-75%）和高分组（76%-）3组，并观察其比例变化。结果显示，训练后学生的“倾听态度”和“倾听技巧”分量表均显著提高。百分位数分析显示，在训练后1 - 3个月，两个分量表中低分组的比例下降，高分组的比例上升。这些变化被认为表明参与者虽然只参加了一天的人工智能训练，但他们已经学会了人工智能。
The present study was conducted to clarify the direct effects of active listening (AL) training given to middle managers in a local government. Altogether, 345 middle managers participated in 13 AL training sessions over two years. We developed the Inventive Experiential Learning (IEL) method, and used it as the central training method in this study. To investigate how well the participants learned AL, we asked the middle managers to answer a shorter version of the Active Listening Attitude Scale (ALAS) consisting of two subscales-i.e. "Listening Attitude" and "Listening Skill"-before training, one month after and three months after training. Altogether, 284 middle managers answered the questionnaire three times. The scores of each subscale were analyzed by repeated measurement analysis of variance. The participants were divided into three groups using the percentile values of the original sample of ALAS, i.e. low-score group (-24%), medium-score group (25-75%) and high-score group (76%-), and the proportionate changes were examined. The results showed both the "Listening Attitude" and "Listening Skill" subscales increased significantly after training. Analysis of the percentiles showed that the proportion of the low-score group decreased and that of the high-score group increased in both subscales, from one to three months after training. These changes are considered to indicate that the participants have learned AL although they attended AL training for only one day.