Question-Negotiation and Information Seeking in Libraries
Question-Negotiation and Information Seeking in Libraries
复制标题
DOI：
10.5860/crl.76.3.251
复制
发表时间：
1968-04
期刊：
影响因子：
--
通讯作者：
Robert S. Taylor
中科院分区：
文献类型：
--
作者：
Robert S. Taylor
在图书馆里找信息的人要么通过图书管理员中间人，要么自己找。当他们通过图书馆员时，他们必须通过四个层次的需求来提出问题，这里指的是本能的、有意识的、形式化的和妥协的需求。在与信息搜索者的搜索前访谈中，参考图书馆员试图通过确定以下内容来帮助他了解他的"妥协"需求：（1）他感兴趣的主题;（2）他的动机;（3）他的个人特征;（4）查询与文件组织的关系;以及（5）预期的答案。作者认为，需要研究的技术进行这种协商之间的用户和参考馆员。
Seekers of information in libraries either go through a librarian intermediary or they help themselves. When they go through librarians they must develop their questions through four levels of need, referred to here as the visceral, conscious, formalized, and compromised needs. In his pre-search interview with an information-seeker the reference librarian attempts to help him arrive at an understanding of his “compromised” need by determining: (1) the subject of his interest; (2) his motivation; (3) his personal characteristics; (4) the relationship of the inquiry to file organization; and (5) anticipated answers. The author contends that research is needed into the techniques of conducting this negotiation between the user and the reference librarian.