The critical incident technique and nursing care quality research
The critical incident technique and nursing care quality research
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DOI：
10.1046/j.1365-2648.2000.01597.x
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发表时间：
2000-11-01
影响因子：
3.8
通讯作者：
Kemppainen, JK
中科院分区：
文献类型：
--
作者：
Kemppainen, JK
关键事件技术是一种用于解决实际问题的高度灵活的定性研究方法。虽然这一研究方法已被广泛用于服务业，以评估消费者的期望和看法，应用到医疗保健质量的研究才刚刚开始。本文介绍了关键事件的方法，回顾了以前的应用技术的研究，医疗保健质量，并提供了研究的例证。这种实用的研究方法为那些有兴趣设计护理质量研究的人提供了以下重要优势：确定患者在医疗保健环境中的经验，探索护患互动的维度，并确定患者对疾病和医疗保健治疗的反应。
The critical incident technique, is a highly flexible qualitative research method used in solving practical problems. Although this research method has been extensively used in the service industry to evaluate consumers' expectations and perceptions, applications to the study of health care quality are just beginning. This article describes critical incident methodology, reviews previous applications of the technique to the study of health care quality and provides illustrations from research. This practical research methodology offers the following important advantages to those interested in designing studies of care quality: identifying patients' experiences in health care settings, exploring dimensions of nurse-patient interactions and identifying patients' responses to illness and health care treatment.