A survey of patient-provider e-mail communication: what do patients think?
A survey of patient-provider e-mail communication: what do patients think?
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DOI：
10.1016/s1386-5056(00)00134-9
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发表时间：
2001-04-01
影响因子：
4.9
通讯作者：
Hazlehurst, BL
中科院分区：
文献类型：
--
作者：
Sittig, DF;King, S;Hazlehurst, BL
患者和医生之间的沟通是医患关系的支柱。由于时间和空间的限制，这种沟通往往是紧张的，对病人和提供者的一部分。许多医疗保健组织正在开发安全电子邮件通信设施，以允许患者与其提供者交换电子邮件消息。医疗服务提供者担心，开放这样的沟通渠道会让他们淹没在来自病人的大量电子邮件中。患者担心他们的信息会被未经授权的人截获和读取。为了确定一组活跃于互联网、准备好了电子邮件的患者目前如何使用或潜在地查看与他们的医疗保健提供者交换电子邮件消息的能力，我们通过电子邮件向9500多名患者分发了一项调查。在确定了每位患者的电子邮件活动水平（基于每天发送的邮件数量）之后，我们问了一些问题，如：“您曾经向您的提供者发送过电子邮件吗？”“是什么问题或顾虑让你无法给你的医疗服务提供者发送电子邮件？”“如果你的医疗服务提供者告诉你，他/她的办公室里有人可能会在看到你的信息之前筛选、阅读或可能回复你的信息，你会在多大程度上担心这种情况？”以及“你对使用电子邮件与医疗服务提供者沟通的总体满意度如何？”调查结果表明，近85%的受访患者每天至少发送一封电子邮件，但很少（即6%）的患者实际上发送电子邮件给他们的医生。有趣的是，超过一半的患者表示他们想发送他们的医生的电子邮件，但他们不知道他们的医生的电子邮件地址。(C) 2001爱思唯尔科学爱尔兰有限公司版权所有。
Communication between patients and providers forms the backbone of the patient-provider relationship. Often such communication is strained due to time and space limitations on the part of both patients and providers. Many healthcare organizations are developing secure e-mail communication facilities to allow patients to exchange e-mail messages with their providers. Providers are worried that opening such lines of communication will inundate them with vast quantities of e-mail from their patients. Patients are worried that their messages will be intercepted and read by unauthorized people. In an attempt to determine how a group of internet-active, a-mail-ready patients currently use, or potentially view, the ability to exchange e-mail messages with their health care providers, we distributed a survey via e-mail to over 9 500 patients. After determining each patient's e-mail activity level (based on the number of messages sent each day), we asked questions such as: "Have you ever sent e-mail to your provider?" "What issues or concerns have prevented you from sending e-mail messages to your provider?" "If your provider were to tell you that someone in his/her office may screen, read or perhaps reply to your message before he/she sees it, to what extent would you be concerned about this?" and "How would you rate your overall satisfaction with the use of e-mail to communicate with your provider?" Results from the survey indicate that nearly 85% of the patients surveyed send at least one a-mail message per day, but that very few (i.e. 6%) of the patients have actually sent an e-mail message to their provider, Interestingly, over half of the patients indicated that they would like to send their providers e-mail, but that they do not know their provider's e-mail address. (C) 2001 Elsevier Science Ireland Ltd. All rights reserved.