Surveying Adolescents Enrolled in a Regional Health Care Delivery Organization: Mail and Phone Follow-up-What Works at What Cost?
Surveying Adolescents Enrolled in a Regional Health Care Delivery Organization: Mail and Phone Follow-up-What Works at What Cost?
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DOI：
10.3122/jabfm.2010.04.100019
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发表时间：
2010-07-01
影响因子：
2.9
通讯作者：
Richardson, Laura P.
中科院分区：
文献类型：
--
作者：
Richards, Julie;Wiese, Cheryl;Richardson, Laura P.
目的：描述不同的完成率和成本顺序方法的调查青少年登记在一个区域卫生保健服务组织。方法：随机抽取4000名受试者完成邮寄健康调查。用于提高响应的技术包括(1)后续邮件，(2)改变调查的外观，(3)提醒电话，以及(4)打电话获得父母和孩子的同意并管理调查。我们评估了这些方法的结果和成本。结果：783名参与者（20%）完成了第一次邮寄调查，521名参与者完成了第二次邮寄调查，总体回复率提高到33%。仅接受普通问卷调查的受访者的完成率明显高于仅接受彩色问卷调查的受访者（P < 0.001）。提醒电话提高了8%的响应。改用电话调查的方式，应答率提高了20%至61%。每次完成调查的费用是第一次邮寄29美元，两次邮寄26美元，邮寄和提醒电话42美元，增加电话调查48美元。结论：邮件和提醒电话的回复率低，成本高，每一步的产量都在下降，尽管一些低成本的技术是有帮助的。结果表明，电话调查可能在相似样本的青少年中最有效。[J] .中国医学杂志2010；23:534-541。]
Purpose: To describe the differential completion rates and cost of sequential methods for a survey of adolescents enrolled in a regional health care delivery organization.Methods: Four thousand randomly selected enrollees were invited to complete a mailed health survey. Techniques used to boost response included (1) a follow-up mailing, (2) varying the appearance of the survey, (3) reminder calls, and (4) phone calls to obtain parent and child consent and to administer the survey. We evaluated the outcome and costs of these methods.Results: Seven hundred eighty-three enrollees (20%) completed the first mailed survey and 521 completed the second, increasing the overall response rate to 33%. Completion was significantly higher among respondents who received only the plain survey than those receiving only the color survey (P < .001). Reminder calls boosted response by 8%. Switching to administration of the survey by phone boosted response by 20% to 61%. The cost per completed survey was $29 for the first mailing, $26 after both mailings, $42 for mailings and reminder calls, and $48 for adding phone surveys.Conclusion: The response to mailings and reminder calls was low and the cost was high, with decreasing yield at each step, although some low-cost techniques were helpful. Results suggest phone surveys may be most effective among similar samples of adolescents. (J Am Board Fam Med 2010;23:534-541.)