Uncovering the Values and Constraints of Real-time Ridesharing for Low-resource Populations
Uncovering the Values and Constraints of Real-time Ridesharing for Low-resource Populations
复制标题
揭示资源匮乏人群实时拼车的价值和限制
DOI：
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发表时间：
2017
期刊：
影响因子：
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通讯作者：
Tanya Rosenblat
中科院分区：
文献类型：
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作者：
Tawanna R. Dillahunt;Vaishnav Kameswaran;Linfeng Li;Tanya Rosenblat
实时拼车服务(如Uber和Lyft)经常被吹捧为共享经济的领导者，大大降低了交通成本。然而，如何让这些服务在低收入和交通稀缺的家庭中更好地发挥作用，这些个人如何体验这些服务，以及他们在获得这些服务时是否遇到障碍，都是未知的。为了解决这些问题，我们让13名生活在交通稀缺环境中的低收入个人作为乘客登上了优步。我们的参与者发现这些服务是可靠的，并受益于与司机的丰富社交互动；然而，成本、有限的支付方式和较低的数字素养等障碍可能会使此类服务变得不可行。我们贡献的平台设计可能会提高数字素养和应用程序透明度。为了更具包容性并达到临界质量，我们建议这些公司通过与数字素养较低的低资源地区的当地企业协调，培养对公有资源和社区信任的信念。
Real-time ridesharing services (e.g., Uber and Lyft) are often touted as sharing-economy leaders and dramatically lower the cost of transportation. However, how to make these services work better among low-income and transportation-scarce households, how these individuals experience these services, and whether they encounter barriers in enlisting these services is unknown. To address these questions, we onboarded 13 low-income individuals living in transportation-scarce environments to Uber as passengers. Our participants found these services to be reliable and benefited from rich social interactions with drivers; however, barriers such as cost, limited payment methods, and low digital literacy can make such services infeasible. We contribute platform designs that could lead to increased digital literacy and application transparency. To be more inclusive and to reach critical mass, we suggest that these companies foster belief in commons and community trust by coordinating with local businesses in low-resource areas with lower digital literacy.
DOI：
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发表时间：
2015
期刊：
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影响因子：
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作者：
Raj Chetty;Nathaniel Hendren;Lawrence Katz
通讯作者：
Raj Chetty;Nathaniel Hendren;Lawrence Katz