Hospitality spaces, hospitable moments: consumer encounters and affective experiences in commercial settings
Hospitality spaces, hospitable moments: consumer encounters and affective experiences in commercial settings
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热情好客的空间、热情好客的时刻：商业环境中的消费者接触和情感体验
DOI：
10.1111/j.1745-4506.2008.00092.x
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发表时间：
2008
期刊：
影响因子：
--
通讯作者：
P. Lugosi
中科院分区：
文献类型：
--
作者：
P. Lugosi
本文探讨了在商业酒店空间中消费者接触的好客体验的产生。它考虑了不同层面或形式的款待，并区分了商业交易中提供食物，饮料，住宿和娱乐，提供款待作为实现社会或政治目标的手段，以及元款待-不同于款待的理性表现的暂时状态。有人认为，元好客是绑在communitesque时刻-短暂的情感纽带，可能会建立或经历通过招待交易。一个案例研究被用来确定三个因素，塑造社区经验的发展-它发生的生态，参与者的角色和他们的能力。
This paper examines the production of hospitable experiences within consumer encounters in commercial hospitality spaces. It considers the different dimensions or forms of hospitality and distinguishes between the offer of food, drink, shelter and entertainment within commercial transactions, the offer of hospitality as a means of achieving social or political goals, and meta-hospitality – temporary states of being that are different from the rational manifestations of hospitality. It is argued that meta-hospitality is tied to communitesque moments – short-lived emotional bonds that may be built or experienced through hospitality transactions. A case study is used to identify three factors that shape the development of communitesque experiences – the ecology in which it occurs, the participants' roles and their capabilities.
影响因子：
11.8
作者：
Prahalad, CK;Ramaswamy, V
通讯作者：
Ramaswamy, V