TQM and organisational culture: How do they link?
TQM and organisational culture: How do they link?
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TQM 和组织文化：它们如何联系？
DOI：
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发表时间：
2012
期刊：
影响因子：
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通讯作者：
T. J. Green
中科院分区：
文献类型：
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作者：
T. J. Green
有许多记录在案的案例表明，全面质量管理(TQM)倡议未能取得成功，这些往往被归咎于实施过程。这份概念性文件的目的是展示全面质量管理与文化之间的潜在联系，并强调全面质量管理失败的一些原因，以期表明一些主要文化模式中确定的“文化特征”是否会影响全面质量管理的成功实施。这篇论文纯粹是基于文献，调查被分成三个不同的部分。第一部分简要介绍了全面质量管理的一些重要方面，并确定了在实施过程中遇到的一些问题。第二部分描述了组织文化的四种模式，并试图找出每种模式中可能有助于全面质量管理成功的特殊“文化特质”。最后，第三项建议提出了一个合并模型，可用来测试一个组织是否会接受全面质量管理倡议。研究结果表明，全面质量管理的成功实施可能取决于组织的主流文化。虽然这些发现需要进一步的实证研究，但有证据表明，关注文化方面可以帮助做出关于全面质量管理倡议的决定。然而，应该指出的是，这项研究是有限的，因为合并模型的有效性还没有得到实证检验。
There have been many documented cases where total quality management (TQM) initiatives have failed to succeed and these have been often blamed on the implementation process. The purpose of this conceptual paper is to show the potential links between TQM and culture, and to highlight some of the reasons for TQM failure with a view to suggesting whether ‘cultural traits’, identified in some of the major cultural models, could influence the success of TQM implementation. The paper is purely literature based with the investigation being split into three distinct sections. The first briefly covers a number of important aspects of TQM and identifies some of the problems that have been encountered in its implementation. The second describes four models of organisational culture and attempts to identify the particular ‘cultural traits’, within each model, which might prove conducive to TQM success. Finally, the third suggests an amalgamated model that could be used to test whether an organisation will be receptive to a TQM initiative. Findings suggest that successful implementation of TQM could depend on the prevailing culture of the organisation. While the findings require further empirical research, there is evidence to support that paying attention to cultural aspects could assist the decision concerning a TQM initiative. It should be noted, however, that the research is limited in that the validity of the amalgamated model has not been empirically tested.