The Role of Online Trading Communities in Managing Internet Auction Fraud
The Role of Online Trading Communities in Managing Internet Auction Fraud
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DOI：
10.5555/2017356.2017363
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发表时间：
2007-12
期刊：
影响因子：
--
通讯作者：
C. Chua;J. Wareham;D. Robey
中科院分区：
文献类型：
--
作者：
C. Chua;J. Wareham;D. Robey
互联网拍卖表明，信息技术的进步可以为大量交易者之间的交易创造更有效的场所。然而，互联网拍卖的增长伴随着互联网拍卖欺诈的相应增长。在信息系统文献中，对互联网拍卖欺诈的现有研究大多是在个人层面上进行分析，从而将重点限制在个人交易者或交易对的选择上。与此相反，犯罪学文献认识到，社会和社区因素对犯罪的实施和预防具有同样重要的影响。我们采用社会解体理论作为一个透镜来解释如何在线拍卖社区解决拍卖欺诈，以及这些社区如何与正式当局互动。我们展示了社区如何反抗，共存，或与拍卖行的正式权威合作。这些意见的支持下，在不同的拍卖产品类别的在线反犯罪社区的三个案例的定性分析。我们的分析将社会解体理论的各个方面扩展到在线社区。我们的结论是，社区为基础的宗族控制可能会与权威为基础的正式控制，以更有效地管理互联网拍卖欺诈的问题。
Internet auctions demonstrate that advances in information technologies can create more efficient venues of exchange between large numbers of traders. However, the growth of Internet auctions has been accompanied by a corresponding growth in Internet auction fraud. Much extant research on Internet auction fraud in the information systems literature is conducted at the individual level of analysis, thereby limiting its focus to the choices of individual traders or trading dyads. The criminology literature, in contrast, recognizes that social and community factors are equally important influences on the perpetration and prevention of crime. We employ social disorganization theory as a lens to explain how online auction communities address auction fraud and how those communities interact with formal authorities. We show how communities may defy, coexist, or cooperate with the formal authority of auction houses. These observations are supported by a qualitative analysis of three cases of online anticrime communities operating in different auction product categories. Our analysis extends aspects of social disorganization theory to online communities. We conclude that community-based clan control may operate in concert with authority-based formal control to manage the problem of Internet auction fraud more effectively.