New public management and libraries: a success story or just an excuse for cost reduction
New public management and libraries: a success story or just an excuse for cost reduction
复制标题
新的公共管理和图书馆：成功的故事或只是降低成本的借口
DOI：
10.1108/lm-01-2017-0005
复制
发表时间：
2017
影响因子：
1.3
通讯作者：
J. Saarti
中科院分区：
文献类型：
--
作者：
Petra Düren;A. Landøy;J. Saarti
目的
从20世纪80年代开始，在欧洲的一些地区，从20世纪90年代开始，新公共管理（NPM）已经在包括图书馆在内的公共组织中出现。自那时以来，一直需要制定战略，规划预算，实施成本和活动会计，并制定基准，将图书馆的流程、成本和活动与其他图书馆的流程、成本和活动进行比较。国家预防机制的一个基本思想是从注重机构如何运作过渡到注重产品，提高图书馆服务的质量，发展注重产出的做法，并以市场和消费者为导向。还需要从官僚主义和等级森严的组织转变为更现代、灵活和精简的管理形式。本文旨在讨论这些问题。
设计/方法/方式
本文的目的是在第一部分中描述NPM的基本思想，它们在图书馆的实现，以及图书馆如何处理不断减少的预算和被关闭的风险（特别是在“紧缩时代”）;第二部分将展示东芬兰大学（UEF）图书馆如何设法改善其服务与NPM的方法。
结果
许多图书馆一方面面临严重的财政削减，另一方面又迫切需要对被忽视的公共基础设施进行（再）投资。与此同时，他们必须发展现代数字图书馆服务。因此，需要提高效率，并通过大幅削减预算来实现这一目标。此外，许多图书馆自实施NPM理念以来已经关闭。
独创性/价值
在本文中，在UEF重组中使用的NPM工具进行了描述，并显示了这种现代化管理的结果。
Purpose
From the 1980s – in some parts of Europe from the 1990s – onward, the new public management (NPM) has been emerging in public organizations including libraries. Since then, there has been a need to develop strategies, to plan budgets and to implement cost and activity accounting as well as benchmarking to compare the library’s processes, costs and activities with those of other libraries. One basic idea of the NPM was to make a transition from focusing on how institutions function to product orientation, to improve the quality of library services, to develop output orientation and to act market and consumer oriented. There also was a need to change from bureaucratic and hierarchically acting organizations to a more modern flexible and lean form of management. The paper aims to discuss these issues.
Design/methodology/approach
The aim of this paper is in the first part to describe the basic ideas of NPM, their realization in libraries and how libraries have to handle constantly reduced budgets and the risk of being closed down (especially in the “age of austerity”); the second part will show how the University of Eastern Finland (UEF) Library has managed to improve its services with the NPM approach.
Findings
Many libraries are faced with serious financial cutbacks on the one hand and with emergent needs to (re)invest in neglected public infrastructure on the other hand. At the same time, they have to develop modern digital library services. Thus there is a need for efficiency, which is put in action via major budget cutbacks. Also many libraries have been closed down since the implementation of NPM ideas.
Originality/value
In this paper, the NPM tools used in the restructuring of the UEF are described and the outcome of this modern management is shown.