Rumor response, debunking response, and decision makings of misinformed Twitter users during disasters
Rumor response, debunking response, and decision makings of misinformed Twitter users during disasters
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DOI：
10.1007/s11069-018-3344-6
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发表时间：
2018-09-01
期刊：
影响因子：
3.7
通讯作者：
Zhuang, Jun
中科院分区：
文献类型：
--
作者：
Wang, Bairong;Zhuang, Jun
社交媒体上发生的谣言迅速传播是一个严重的问题，它给应急情况导航带来了很大的风险，特别是在灾害期间。许多研究问题，如被误导的用户如何判断潜在的谣言或他们如何应对这些谣言，是危机沟通的关键问题，但尚未得到广泛研究。本文通过原始记录和研究Twitter用户在灾难期间的谣言和揭穿反应行为来填补这一空白，例如2012年的飓风桑迪和2013年的波士顿马拉松爆炸事件。为此，每个灾难中的两个谣言及其相关推文被记录下来进行分析。被误导并通过推文参与谣言话题的用户对谣言的回应方式有：(1)传播（85.86-91.40%）、(2)寻求证实（5.39-9.37%）、(3)怀疑（0.71-8.75%）。然而，如果谣言传播用户被揭穿，他们的反应是：(1)删除谣言推文（2.94-10.00%），(2)用新的推文澄清谣言信息（0-19.75%），或(3)既不删除也不澄清（78.13-97.06%）。我们得出结论，Twitter用户在谣言检测方面表现不佳，并且急于传播谣言。大多数传播谣言的用户并没有在他们的Twitter账户上采取进一步的行动来纠正他们的谣言传播行为。
The rapid spread of rumors occurring on social media is a critical problem that poses a great risk to emergency situation navigation, especially during disasters. Many research questions, such as how misinformed users judge potential rumors or how they respond to them, are crucial issues for crisis communication, but have not been extensively studied. This paper fills this gap by originally documenting and studying Twitter users' rumor and debunking response behaviors during disasters, such as Hurricane Sandy in 2012 and the Boston Marathon bombings in 2013. To this end, two rumors from each disaster and their related tweets are documented for analysis. Users who were misinformed and involved in the rumor topic by posting tweet(s), could respond to a rumor by: (1) spreading (85.86-91.40%), (2) confirmation-seeking (5.39-9.37%), or (3) doubting (0.71-8.75%). However, if the rumor-spreading users were debunked, they would respond by: (1) deleting rumor tweet(s) (2.94-10.00%), (2) clarifying rumor information with a new tweet (0-19.75%), or (3) neither deleting nor clarifying (78.13-97.06%). We conclude that Twitter users perform poorly in rumor detection and rush to spread rumors. The majority of users who spread rumors do not take further action on their Twitter accounts to fix their rumor-spreading behaviors.