The impact of communication structure on new product development outcomes
The impact of communication structure on new product development outcomes
复制标题
沟通结构对新产品开发成果的影响
DOI：
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发表时间：
2012
期刊：
影响因子：
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通讯作者：
Kate Ehrlich
中科院分区：
文献类型：
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作者：
M. Cataldo;Kate Ehrlich
由于工作的新颖性和快速开发共享知识和目标的需要，新产品开发团队面临着对其绩效的重要挑战。然而，在这些团队中，人们对沟通的结构特性和绩效之间的关系知之甚少。本研究考察了沟通结构，特别是层次结构和小世界结构对大型新产品开发项目交付绩效和质量结果的影响。我们的纵向分析显示，以分层方式构建通信模式可以显著提高交付性能。然而，层次沟通对质量有不利影响，而小世界沟通结构提高了开发团队的质量结果。我们将讨论这些结果对支持通信权衡的协作工具的影响
New product development teams face important challenges to their performance due to the novelty of the work and the need to rapidly develop shared knowledge and goals. However, little is known about the relationship between the structural properties of communication and performance in these teams. This study examined the effect of communication structure, specifically hierarchical and small-world structures on the delivery performance and quality outcomes of a large-scale new product development project. Our longitudinal analyses revealed that structuring communication patterns in a hierarchical manner significantly improves delivery performance. However, hierarchical communication has a detrimental effect on quality while small-world communication structures improved the quality outcomes of development teams. We discuss the implications of these results for collaborative tools that support communication tradeoffs
DOI：
10.1007/978-3-319-03068-5_10
发表时间：
2013
期刊：
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影响因子：
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作者：
Roast C
通讯作者：
Roast C