Hospital Survey Shows Improvements In Patient Experience
Hospital Survey Shows Improvements In Patient Experience
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DOI：
10.1377/hlthaff.2009.0876
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发表时间：
2010-11-01
期刊：
影响因子：
9.7
通讯作者：
Cleary, Paul D.
中科院分区：
文献类型：
--
作者：
Elliott, Marc N.;Lehrman, William G.;Cleary, Paul D.
医院正在改善住院护理体验。一项政府调查衡量了患者对一系列问题的体验，从工作人员的反应到医院的清洁度-医院消费者对医疗保健提供者和系统的评估调查-显示出适度但有意义的收益。使用2008年3月和2009年3月报告的调查数据，我们提出了自公开报告结果开始以来，对患者住院治疗经验变化的第一次全面的国家评估。我们发现，除了医生的沟通外，患者体验的所有指标都有所改善。这些改进在各医院相当一致。增加最多的是与工作人员反应和患者收到的出院信息有关的措施。
Hospitals are improving the inpatient care experience. A government survey that measures patients' experiences with a range of issues from staff responsiveness to hospital cleanliness-the Hospital Consumer Assessment of Healthcare Providers and Systems survey-is showing modest but meaningful gains. Using data from the surveys reported in March 2008 and March 2009, we present the first comprehensive national assessment of changes in patients' experiences with inpatient care since public reporting of the results began. We found improvements in all measures of patient experience, except doctors' communication. These improvements were fairly uniform across hospitals. The largest increases were in measures related to staff responsiveness and the discharge information that patients received.