Hierarchy of conversational rule violations involving utterance-based augmentative and alternative communication systems.
Hierarchy of conversational rule violations involving utterance-based augmentative and alternative communication systems.
复制标题
涉及基于话语的增强和替代通信系统的会话规则违规的层次结构。
DOI：
10.1080/07434610802038288
复制
发表时间：
2008
期刊：
影响因子：
--
通讯作者：
Johnson,DallasE
中科院分区：
文献类型：
--
作者：
Hoag,LindaA;Bedrosian,JanL;McCoy,KathleenF;Johnson,DallasE
这项研究探讨了使用违反对话规则的消息对在交易交互中使用基于话语的增强和替代通信（AAC）系统的人的态度的影响。具体来说，当延迟保持不变（即很短）时，对消息的相关性、信息性和简洁性违规进行了评级比较。 96 名参与的销售人员观看了书店谈话的脚本和录像，并完成了一份态度调查问卷。结果表明，预存的含有重复词/短语的消息评分最高，其次是信息量过多的消息；接下来是信息不充分的消息，然后是包含部分相关信息的消息。这些发现对于那些使用基于话语的系统在与服务提供商交互期间做出消息选择时可能有用。技术含义指向基于模式/脚本的系统和智能编辑的开发。
This study examined the effects of using messages with conversational rule violations on attitudes toward people who used utterance-based augmentative and alternative communication (AAC) systems in transactional interactions. Specifically, the ratings were compared across messages with relevance, informativeness, and brevity violations, when latency remained constant (i.e., short). The 96 participating sales clerks viewed scripted, videotaped bookstore conversations and completed an attitude questionnaire. Results indicated that the prestored message with repeated words/phrases was rated the highest, followed by the message with excessive information; next was the message with inadequate information, followed by the message with partly relevant information. The findings may be useful to those using utterance-based systems when making message choices during interactions with service providers. Technological implications point to the development of schema/script-based systems and intelligent editing.