Senior citizens' acceptance of information systems: A study in the context of e-government services
Senior citizens' acceptance of information systems: A study in the context of e-government services
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DOI：
10.1109/tem.2006.883710
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发表时间：
2006-11-01
影响因子：
5.8
通讯作者：
Teo, Hock-Hai
中科院分区：
文献类型：
--
作者：
Phang, Chee Wei;Sutanto, Juliana;Teo, Hock-Hai
世纪之交，人口迅速老龄化，信息技术日益普及。老年人口不太熟悉信息技术，这意味着与他们接受信息系统有关的问题值得特别注意。然而，IS和老年学文献很少探讨老年人对IS的接受程度。为了解决这一差距，本文通过整合先前文献中的相关前提，开发了一个研究模型，并在为老年人量身定制的电子政务服务的背景下进行了实证测试。我们的研究结果显示，与之前的技术接受研究一致，老年人的使用意愿是由他们感知到的服务有用性和易用性驱动的。此外，他们对互联网安全的认知也影响了他们对在线金融服务的接受程度。资源节约和自我实现决定老年人的有用性感知，而计算机焦虑和计算支持是感知易用性的前因变量。在这些前因中，自我实现和电脑焦虑似乎与老年人特别相关，而在大多数先前的文献中，这些前因对年轻的工作专业人员来说并不重要。本研究提供了一个老年人接受信息系统的综合模型，有助于理论发展和实践。
The turn of the century has seen a rapidly graying population concurrently with increasingly ubiquitous information technology (IT). The elderly population being less familiar with IT implies that issues pertaining to their acceptance of information systems (IS) deserve special attention. However, the IS and gerontology literatures seldom explore IS acceptance among the aged. Attempting to address this gap, a research model is developed by integrating relevant antecedents from previous literature and empirically tested in the context of an e-Government service tailored for senior citizens. Our findings reveal that consistent with previous technology acceptance studies, senior citizens' use intention is driven by their perceived usefulness and perceived ease of use of the service. Additionally, their Internet safety perception impacts the acceptance of this online financial service. Furthermore, resource savings and self-actualization determine senior citizens' usefulness perception, whereas computer anxiety and computing support are antecedents of perceived ease of use. Of these antecedents, self actualization and computer anxiety appear particularly relevant for the elderly as compared to younger working professionals in most previous literature for whom these antecedents have not been important. The study contributes by providing an integrative model of IS acceptance among the aged, which may facilitate theory development and practice.