Designing With Empathy: Humanizing Narratives for Inspired Healthcare Experiences
Designing With Empathy: Humanizing Narratives for Inspired Healthcare Experiences
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DOI：
10.1177/1937586715592633
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发表时间：
2016-01-01
影响因子：
2.2
通讯作者：
Portillo, Margaret
中科院分区：
文献类型：
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作者：
Carmel-Gilfilen, Candy;Portillo, Margaret
目标：设计师可以而且应该通过创建具有同理心的设计解决方案来塑造整体医疗保健体验，从而培养对患者、家庭和员工的护理文化，从而在塑造整体医疗保健体验方面发挥关键作用。本案例研究使用叙事探究作为设计工具，分享了促进同理心的策略。背景：以患者为中心的护理设计将同理心融入到创作过程中。叙事探究提供了一种思考和创建同理心设计的方法，可以增强意识、响应能力和责任感。方法：本文分享了门诊癌症护理中心内同理心设计工作室的发现。该工作室通过结合听觉、视觉和书面讲故事，让学生在整个设计过程中学习叙事技巧。将基准测试、观察和访谈与基于学术证据的设计文献综述中提取的数据相结合。结果：使用以同理心为中心的设计过程不仅激励学生更多地参与项目，而且促进了新鲜和原创想法的产生。设计解决方案在支持整个人方面具有创新性和影响力。相似点和差异定义了跨项目的同理心癌症护理，并体现了设计赋权、全人设计和治愈设计的概念。结论：通过更加意识到同理心，医疗保健环境的创建者可以更好地与用户进行整体联系，从而采用体验式设计方法。明确地培养一种将同理心提升到设计过程最前沿的思维方式，提供了设计思维的突破，弥合了良好设计和以患者为中心的护理之间的差距。
Objective: Designers can and should play a critical role in shaping a holistic healthcare experience by creating empathetic design solutions that foster a culture of care for patients, families, and staff. Using narrative inquiry as a design tool, this case study shares strategies for promoting empathy.Background: Designing for patient-centered care infuses empathy into the creative process. Narrative inquiry offers a methodology to think about and create empathetic design that enhances awareness, responsiveness, and accountability.Methods: This article shares discoveries from a studio on empathetic design within an outpatient cancer care center. The studio engaged students in narrative techniques throughout the design process by incorporating aural, visual, and written storytelling. Benchmarking, observations, and interviews were merged with data drawn from scholarly evidence-based design literature reviews.Results: Using an empathy-focused design process not only motivated students to be more engaged in the project but facilitated the generation of fresh and original ideas. Design solutions were innovative and impactful in supporting the whole person. Similarities as well as differences defined empathetic cancer care across projects and embodied concepts of design empowerment, design for the whole person, and design for healing.Conclusions: By becoming more conscious of empathy, those who create healthcare environments can better connect holistically to the user to take an experiential approach to design. Explicitly developing a mind-set that raises empathy to the forefront of the design process offers a breakthrough in design thinking that bridges the gap between what might be defined as good design and patient-centered care.