An Agent-based Model to Study the Evolution of Service Systems through the Service Life Cycle
An Agent-based Model to Study the Evolution of Service Systems through the Service Life Cycle
复制标题
一种基于代理的模型来研究服务系统在服务生命周期中的演化
DOI：
10.14257/ijeic.2013.4.5.05
复制
发表时间：
2013
期刊：
影响因子：
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通讯作者：
T. Terano
中科院分区：
文献类型：
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作者：
C. Rajapakse;T. Terano
We introduce a unified concept of service life cycle (SLC) for the study of service system evolution. The need for this research arises from the fact that studying service ecosystems has become a critical need in the modern service economy. Adopting the view that a service ecosystem is a complex adaptive system of interacting service systems, we propose Agentbased Modeling methodology as a potential candidate for service research. Our agent-based model simulates an artificial market, in which one hypothetical service is being offered and customer agents interact with service provider agents to co-create value. The design of the model takes inputs from the service dominant logic, Kauffman’s NKCS model and the ISPAR model of service system interactions. The simulation results reveal that the evolution of service providers follows a life cycle pattern, which we call the Service Life Cycle. We propose the SLC to be used as a reference to evaluate the performance of service providers in a service ecosystem, initiating a novel S-D logic based discussion on sustainability of business firms.
超越基于代理的社交模拟的 KISS 原则
DOI：
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发表时间：
2005
期刊：
2^<nd> Symposium on the 21^<st>-Century COE Program Creation of Agent-Based Social System Sciences
影响因子：
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作者：
Akio;Matsumoto;T. Onozaki;Takao Terano
通讯作者：
Takao Terano
基于ISPAR模型的服务系统交互的Agent实现
DOI：
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发表时间：
2013
期刊：
Proc. The 8th International Workshop on Agent-based Approach in Economic and Social Complex Systems(AESCS2013)
影响因子：
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作者：
Chathura Rajapakse;Takao Terano
通讯作者：
Takao Terano