Online channel expansion strategy: An empirical investigation

Online channel expansion strategy: An empirical investigation
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线上渠道扩张策略:实证研究

DOI:
10.1016/j.im.2021.103523
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发表时间:
2021-08
期刊:
Inf. Manag.
影响因子:
--
通讯作者:
Ji Wu
Ji Wu
中科院分区:
其他
文献类型:
--
作者:
Zhe Rong;Qian Wang;Ji Wu

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零售商寻求通过在多个在线市场上提供渠道来扩大他们的在线市场。然而,这种在线渠道扩张策略对零售商业绩的影响却鲜为人知。在这项研究中,我们从一家在线零售商那里收集了一个独特的数据集,该零售商在三个领先的在线市场上开设了网络商店。通过倾向得分匹配和差异中之差分析,我们发现零售商的在线渠道扩张在不改变消费者在原渠道上的购买频率的情况下增加了现有消费者的总购买量。此外,我们发现在线渠道扩张的时间效应——对总购买量的影响,随着时间的推移而衰减。
Retailers seek to grow their online market by offering channels on multiple online marketplaces. However, little is known about the effect of this online channel expansion strategy on the retailer's performance. In this study, we collected a unique dataset from an online retailer that initiated web stores on three leading online marketplaces. Using propensity score matching and difference-in-differences analysis, we found that the retailer's online channel expansion increased existing consumers’ total purchases without changing consumer purchase frequencies on the original channel. Furthermore, we found the temporal effect of online channel expansion - the effect on total purchases, decayed over time.
DOI: 10.1287/mnsc.1090.1066
发表时间: 2010-01-01
期刊: MANAGEMENT SCIENCE
影响因子: 5.4
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