Ask an Expert: Mobile Workspaces for Collaborative Troubleshooting
Ask an Expert: Mobile Workspaces for Collaborative Troubleshooting
复制标题
咨询专家：用于协作故障排除的移动工作区
DOI：
10.1109/hicss.2015.60
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发表时间：
2015
期刊：
影响因子：
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通讯作者：
Joe Bolinger
中科院分区：
文献类型：
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作者：
S. Paul;Joe Bolinger
推动企业采用消费类移动设备的一个关键因素是它们支持协作的潜力。然而，今天几乎没有人了解移动设备在多大程度上支持企业的协作工作活动。我们向专家提问，这是一款面向移动产业工人的基于平板电脑的协作应用程序。Ask a Expert将沟通渠道和内容共享工具结合在持久的“空间”中，以支持远程工作人员之间的协作故障排除。我们描述了Ask a Expert以用户为中心的设计，并提供了移动协作应用的设计建议。我们还讨论了来自初步用户评估的结果。
A key driver of enterprise adoption of consumer mobile devices is their potential to support collaboration. However, today there is little understanding of how well mobile devices support collaborative work activities in the enterprise. We present Ask an Expert, a tablet-based collaboration application for mobile industrial workers. Ask an Expert combines communication channels and content sharing tools in persistent 'spaces' to support collaborative troubleshooting between remote workers. We describe the user-centered design of Ask an Expert and provide design recommendations for mobile collaboration applications. We also discuss findings from preliminary user evaluations.