Investigating the internet's impact on interfirm relations: Evidence from the business travel management distribution chain
Investigating the internet's impact on interfirm relations: Evidence from the business travel management distribution chain
复制标题
调查互联网对公司间关系的影响:来自商务旅行管理分销链的证据
DOI:
10.1108/17410390710740772
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发表时间:
2007
期刊:
影响因子:
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通讯作者:
M. Sigala
中科院分区:
文献类型:
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作者:
M. Sigala
Purpose – The purpose of the paper is to show that research on the internet's impact on B2B inter‐firm relations is limited, while findings are anecdotal and sometimes contradictory. This study investigates inter‐firm relations amongst Business Travel Management (BTM) firms and their clients by examining the impact of online BTM solutions on the creation and reinforcement of relational bonds.Design/methodology/approach – The paper shows that two major approaches were combined for examining inter‐firm relations: economic (transaction costs economics) and socio‐psychological (social exchange; inter‐organisation; and industrial network) theories. A model illustrating the interrelations amongst the use of online BTM solutions, two structural (communication, dependence) and two social bonds (trust, satisfaction) was proposed for investigating the impact of online BTM solutions on BTM‐clients relations. Data were gathered from a convenience sample of BTM managers in the UK, Greece, and Cyprus and 194 usable res...
DOI:
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发表时间:
2018
期刊:
影响因子:
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作者:
Koya Shimokawa;Kai Ishihara;Yasuyuki Tezuka;松本佳彦;丹下基生
通讯作者:
丹下基生