Investigating the internet's impact on interfirm relations: Evidence from the business travel management distribution chain

Investigating the internet's impact on interfirm relations: Evidence from the business travel management distribution chain
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调查互联网对公司间关系的影响:来自商务旅行管理分销链的证据

DOI:
10.1108/17410390710740772
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发表时间:
2007
期刊:
J. Enterp. Inf. Manag.
影响因子:
--
通讯作者:
M. Sigala
M. Sigala
中科院分区:
--
文献类型:
--
作者:
M. Sigala

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目的-本文的目的是表明,关于互联网对B2B企业间关系的影响的研究是有限的,而研究结果是轶事,有时是矛盾的。本研究探讨企业间的关系之间的商务旅行管理(BTM)公司和他们的客户通过研究的影响,在线BTM解决方案的创建和加强关系bonds.Design/方法/approach -该文件显示,两个主要的方法相结合,用于检查企业间的关系:经济(交易成本经济学)和社会心理(社会交换;组织间;和工业网络)理论。一个模型说明了使用在线BTM解决方案之间的相互关系,两个结构(通信,依赖)和两个社会债券(信任,满意度)提出了调查的影响,在线BTM解决方案的BTM-客户关系。数据是从英国、希腊和塞浦路斯的BTM经理的方便样本中收集的,有194个可用的数据。
Purpose – The purpose of the paper is to show that research on the internet's impact on B2B inter‐firm relations is limited, while findings are anecdotal and sometimes contradictory. This study investigates inter‐firm relations amongst Business Travel Management (BTM) firms and their clients by examining the impact of online BTM solutions on the creation and reinforcement of relational bonds.Design/methodology/approach – The paper shows that two major approaches were combined for examining inter‐firm relations: economic (transaction costs economics) and socio‐psychological (social exchange; inter‐organisation; and industrial network) theories. A model illustrating the interrelations amongst the use of online BTM solutions, two structural (communication, dependence) and two social bonds (trust, satisfaction) was proposed for investigating the impact of online BTM solutions on BTM‐clients relations. Data were gathered from a convenience sample of BTM managers in the UK, Greece, and Cyprus and 194 usable res...
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DOI: --
发表时间: 2018
期刊:
影响因子: --
作者:
Koya Shimokawa;Kai Ishihara;Yasuyuki Tezuka;松本佳彦;丹下基生
通讯作者: 丹下基生