The impact of horizontal conflict on reducing vertical conflict in Japan's retail organizations
The impact of horizontal conflict on reducing vertical conflict in Japan's retail organizations
复制标题
日本零售组织横向冲突对减少纵向冲突的影响
DOI：
10.1108/ijoa-09-2015-0909
复制
发表时间：
2017
影响因子：
2.8
通讯作者：
Katsuyoshi Takashima,
中科院分区：
文献类型：
--
作者：
Eunji Seo;Katsuyoshi Takashima,
目的本研究旨在探讨在三元结构中，水平冲突对垂直冲突的负面影响，这是基于这样的假设，即由于与其他买家的竞争而经历横向冲突的买家有动机限制纵向冲突，以更好地与商店工作人员合作。的结构方程模型的基础上的调查数据的236个商品经理在日本零售商。FindingsThe研究的结果表明，过程冲突有关的资源和角色分配，负面影响的任务冲突和关系冲突参与垂直互动。研究结果表明，购买者之间的冲突是一种加速机制，影响购买者和商店staff.Originality/valuePrevious研究讨论了过程冲突产生积极影响的可能性。在这项研究中，作者发现，水平的过程冲突容忍纵向冲突统计，并确定了一个新的积极影响的过程冲突。
PurposeThe purpose of this study is to investigate the negative impact of horizontal conflict on vertical conflict in a triadic configuration, which is based on the supposition that buyers who experience horizontal conflict due to competition with other buyers are motivated to limit vertical conflict to better cooperate with store staff.Design/methodology/approachThis study tests the hypotheses with an AMOS-based structure equation model based on survey data of 236 merchandise managers at Japanese retailers.FindingsThe study’s findings demonstrate that process conflict concerning resource and role allocation, negatively affects the task conflict and relationship conflict involved in vertical interactions. The results suggest that conflict between buyers is an accelerative mechanism affecting the construction of cooperative relationships between buyers and store staff.Originality/valuePrevious studies have discussed the possibility of positive effects arising from process conflict. In this study, the authors found that horizontal process conflict tolerates vertical conflict statistically and identified a new positive effect of process conflict.