A survey of automatic teller machine usage across the adult life span
A survey of automatic teller machine usage across the adult life span
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DOI：
10.1518/001872096778940723
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发表时间：
1996-03-01
期刊：
影响因子：
3.3
通讯作者：
Fisk, AD
中科院分区：
文献类型：
--
作者：
Rogers, WA;Cabrera, EF;Fisk, AD
这项研究的目的是分析自动柜员机(ATM)在成年人一生中的使用情况。我们对孟菲斯和亚特兰大大都市区的9000人进行了广泛的调查。这些人中大约有17%的人做出了回应。这项调查评估了详细的人口统计信息、总体技术经验、特别是与自动取款机相关的经验、自动取款机的问题和不喜欢，以及人们不使用自动取款机的原因。这项调查提供了一组有价值的数据。首先，我们有关于自动取款机用户和非用户的人口统计和个人特征的详细信息；重要的是，这些数据在成年人的一生中是分层的。此外，我们还了解自动取款机用户的喜好和不喜欢，以及他们在使用自动取款机时通常遇到的问题类型。此外，我们还详细分析了为什么所有年龄段的成年人都可以选择不使用自动取款机。对这些数据的训练和设计含义进行了讨论。
The purpose of this study was to analyze automatic teller machine (ATM) usage across the adult life span. We conducted an extensive survey of 9000 people in the Memphis and Atlanta metropolitan areas. Approximately 17% of those people responded. The survey assessed detailed demographic information, experience with technology in general, experience specifically related to ATMs, problems and dislikes with ATMs, and reasons that people do not use ATMs. The survey provided a valuable set of data. First, we have detailed information about the demographics and individual characteristics of ATM users and nonusers; importantly, these data are stratified across the adult life span. In addition, we know the likes and dislikes of ATM users and the types of problems they typically have using ATMs. Moreover, we have a detailed analysis of why adults of all ages may choose not to use ATMs. Training and design implications of these data are discussed.