Chat communication in library user services
Chat communication in library user services
复制标题
图书馆用户服务中的聊天沟通
DOI：
10.33186/1027-3689-2021-2-81-90
复制
发表时间：
2021
期刊：
影响因子：
--
通讯作者：
Yu. V. Sokolova
中科院分区：
文献类型：
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作者：
Y. Smirnov;Yu. V. Sokolova
聊天交流是一种新型的用户距离服务。作者特别研究了技术在不同组织和图书馆中的应用。智能信息系统用于设计虚拟助手和聊天机器人。作者强调，到目前为止，还缺乏对聊天机器人的科学分类。他们试图对虚拟聊天机器人进行分类。他们讨论iPavlov人工智能图书馆。俄罗斯最有趣的发展是俄罗斯国家青少年图书馆、莫斯科文化中心理事会以及圣彼得堡国家盲人和视障人士图书馆的Telegram聊天机器人。RNPLS&T已经实现了聊天交流的Jivo系统。讨论了选择该系统的原因和运行效果。作者认为，聊天交流符合这一原则，提高了用户服务的效率。
The chat communication is a new type of user distance service. The authors examine the technology applications in different organizations and libraries, in particular. Intelligent information systems are used for designing virtual assistants and chatbots. The authors emphasize that, as for today, the scientific classification for chatbots is lacking. They attempt to categorize virtual talkbots. They discuss iPavlov artificial intellect library. The most interesting Russian developments are Telegram chatbots of Russian State Library for Young Adults, Directorate of Cultural Centers of Moscow, and that of St. Petersburg State Library for the Blind and Visually Impaired. RNPLS&T has implemented jivo system of chat communication. The reasons for choosing this system and operation results are discussed. The authors conclude that chat communication meets the principles and improves efficiency of user services.