“As it’s our last exchange next time…”. The closure initiation in email counseling
“As it’s our last exchange next time…”. The closure initiation in email counseling
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“因为这是我们下次的最后一次交流……”电子邮件咨询的结束。
DOI：
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发表时间：
2017
期刊：
影响因子：
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通讯作者：
F. Thurnherr
中科院分区：
文献类型：
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作者：
F. Thurnherr
本文从人际语用学的角度分析了一名咨询师与五名不同客户之间自然发生的五次电子邮件咨询交流中结束咨询过程的谈判。我着重于三个方面：谁发起了结束，以什么形式结束，以及在什么人际语境中。一种由语篇分析方法和参与者访谈相结合的混合方法从多个角度考察了封闭式启蒙。结果表明，广泛的合作工作(例如，关系策略，如表现出共鸣或赞扬)是为了创造一个与关闭相关的环境，在这个环境中，关闭可以发生。顾问发起了所有五个结束，根据客户到目前为止的进展定制开始，并从客户那里引出特定的关系工作(例如自我赞扬)，目的是将客户定位为积极的自助者。这是辅导员和客户的协作工作，促进了咨询过程的结束启动。从人际语用学的角度对合作工作的分析为关系工作与身份建构之间的联系提供了进一步的实证证据。
This paper reports from an interpersonal pragmatics perspective on the negotiation of closure of the counseling process in five naturally occurring email counseling exchanges between one counselor and five different clients. I focus on three aspects: who initiates closure, in what form, and in which interpersonal context. A mixed methodology consisting of a discourse-analytic approach combined with a participant interview serves to examine the closure initiation from multiple perspectives. Results show that extensive collaborative work (e. g. relational strategies such as showing empathy or praising) is carried out to create a “closure-relevant” environment in which the initiation of closure can occur. The counselor, who initiates all five closures, tailors the initiation according to clients’ progress so far and elicits specific relational work (e. g. self-praise) from clients that aims to position them as active self-helpers. It is the collaborative work by counselor and clients that facilitates the closure initiation of the counseling process. The analysis of the collaborative work from an interpersonal pragmatics perspective provides further empirical evidence of the link between relational work and identity construction.