Managing complaints in health and social care.
Managing complaints in health and social care.
复制标题
管理健康和社会护理方面的投诉。
作者：
Kathy Holmes
允许病人控制其保健的一个重要方面是采用新的程序处理投诉。本文探讨的概念，支持新的卫生部投诉管理条例，他们将意味着卫生和社会护理专业人员。这也解释了为什么这些法规侧重于恢复性司法，而不是在不利事件发生时进行指责。
An important aspect of allowing patients to take control of their health care is the introduction of new procedures for dealing with complaints. This article examines the concepts that underpin the new Department of Health regulations on complaints management and what they will mean for health and social care professionals. It also explains why these regulations focus on restorative justice rather than blame when adverse events occur.