Online Feedback Exchange: A Framework for Understanding the Socio-Psychological Factors
Online Feedback Exchange: A Framework for Understanding the Socio-Psychological Factors
复制标题
在线反馈交换：理解社会心理因素的框架
DOI：
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发表时间：
2017
期刊：
影响因子：
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通讯作者：
E. Gerber
中科院分区：
文献类型：
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作者：
Eureka Foong;Steven W. Dow;B. Bailey;E. Gerber
为了满足对真实、及时和负担得起的反馈的需求，研究人员探索了将设计师与在线反馈提供者联系起来的技术。虽然研究人员已经实施了改进反馈内容的机制，但大多数在线反馈交换系统不支持从寻求帮助到做出判断再到采取行动的端到端循环。基于学习科学、设计、组织行为和在线社区的现有文献，我们提出了一个概念框架，以突出影响在线反馈交流的关键过程。我们为未来的反馈系统提出了研究问题，并认为在线反馈系统必须能够通过反馈交换之前、期间和之后发生的五项活动来支持设计师。我们的框架表明，系统应该解决更广泛的社会心理因素，如意图应该如何在网上沟通，对话如何支持反馈的解释，以及如何平衡匿名反馈提供者的权衡。
To meet the demand for authentic, timely, and affordable feedback, researchers have explored technologies to connect designers with feedback providers online. While researchers have implemented mechanisms to improve the content of feedback, most systems for online feedback exchange do not support an end-to-end cycle, from help-seeking to sense-making to action. Building on extant literature in learning sciences, design, organizational behavior, and online communities, we propose a conceptual framework to highlight critical processes that affect online feedback exchange. We contribute research questions for future feedback systems and argue that online feedback systems must be able to support designers through five activities that happen before, during, and after the feedback exchange. Our framework suggests that systems should address broader socio-psychological factors, such as how intent should be communicated online, how dialogue can support the interpretation of feedback, and how to balance the tradeoffs of anonymizing feedback providers.