Analysis of Listening-Oriented Dialogue for Building Listening Agents
Analysis of Listening-Oriented Dialogue for Building Listening Agents
复制标题
构建听力代理的面向听力的对话分析
DOI：
10.3115/1708376.1708393
复制
发表时间：
2009
期刊：
影响因子：
--
通讯作者：
Hideki Isozaki
中科院分区：
文献类型：
--
作者：
Toyomi Meguro;Ryuichiro Higashinaka;Kohji Dohsaka;Yasuhiro Minami;Hideki Isozaki
我们的目标是构建能够专注倾听用户并满足其说话以及被倾听欲望的倾听智能体。本文研究了这类以倾听为导向的对话的特征，以便自动化对话系统能够实现这样的倾听过程。我们收集了以倾听为导向的对话和日常闲聊，并通过比较对话行为的频率以及使用隐马尔可夫模型（HMMs）分析对话流程对它们进行了分析。分析表明，以倾听为导向的对话和日常闲聊具有截然不同的对话流程，对于倾听智能体来说，在提问之前进行自我表露，并且比在日常闲聊中提出更多的问题和表达更多的认可，对于成为好的倾听者是很重要的。
Our aim is to build listening agents that can attentively listen to the user and satisfy his/her desire to speak and have himself/herself heard. This paper investigates the characteristics of such listening-oriented dialogues so that such a listening process can be achieved by automated dialogue systems. We collected both listening-oriented dialogues and casual conversation, and analyzed them by comparing the frequency of dialogue acts, as well as the dialogue flows using Hidden Markov Models (HMMs). The analysis revealed that listening-oriented dialogues and casual conversation have characteristically different dialogue flows and that it is important for listening agents to self-disclose before asking questions and to utter more questions and acknowledgment than in casual conversation to be good listeners.