BENCHMARKING, BENCHACTION, AND BENCHLEARNING: REWORK MITIGATION IN PROJECTS
BENCHMARKING, BENCHACTION, AND BENCHLEARNING: REWORK MITIGATION IN PROJECTS
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DOI：
10.1061/(asce)0742-597x(2003)19:4(147
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发表时间：
2003-10
影响因子：
7.4
通讯作者：
P. Love;Jim Smith
中科院分区：
文献类型：
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作者：
P. Love;Jim Smith
澳大利亚政府已经多次呼吁改善建筑业的表现。缺乏可用的基准度量使得组织很难（如果不是不可能的话）确定过程改进的目标领域。人们发现导致组织和项目绩效不佳的一个重要因素是返工。本文利用问卷调查的结果，提出并讨论了161个建设项目返工原因和返工成本的一系列基准指标。提出了一个在项目生命周期的接口上对返工进行基准测试的通用框架，并使用非结构化访谈来使所提议的框架得到行业从业者的验证。
The Australian government has issued several calls to improve the performance of the construction industry. A lack of available benchmark metrics has made it difficult, if not impossible, for organizations to identify areas to target for process improvement. A significant factor that has been found to contribute to poor organizational and project performance is rework. Using the results of a questionnaire survey, the paper presents and discusses a series of benchmark metrics for the causes and costs of rework for 161 construction projects. A generic framework for benchmarking rework at the interfaces of a project’s life cycle is proposed, and unstructured interviews are used to subject the proposed framework to validation by industry practitioners.