A three-stage model summarizes product warning and environmental sign research
A three-stage model summarizes product warning and environmental sign research
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DOI：
10.1016/j.ssci.2011.02.012
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发表时间：
2014-01-01
期刊：
影响因子：
6.1
通讯作者：
Wogalter, Michael S.
中科院分区：
文献类型：
--
作者：
Laughery, Kenneth R.;Wogalter, Michael S.
在过去的25年里，对安全通信，更具体地说，对警告进行了大量的研究。本文重点介绍设计有效警告的最重要因素。预警过程分为三个阶段。有效的警告吸引注意力;获取知识，并使遵守行为。两大类是设计因素和非设计因素。非设计因素包括目标受众的影响和情境因素。对于注意力，重要的设计因素是大小，颜色/对比度，信号字，图形和格式。注意力的非设计因素包括环境、位置和分心。影响知识和遵守阶段的设计因素包括明确的措辞和图画，以提供危害、后果和指导内容。知识阶段的非设计因素包括熟悉度和感知危险。合规阶段的非设计因素包括对他人行为的建模和合规成本。研究文献提供了实用的设计建议，以帮助应用决策。(C)2011爱思唯尔有限公司保留所有权利。
The past 25 years have experienced a substantial amount of research on safety communications, more specifically, warnings. This article focuses on the most important factors in designing effective warnings. The warning process is modeled in three stages. Effective warnings attract attention; elicit knowledge, and enable compliance behavior. Two main categories are design factors and non-design factors. Non-design factors include the effects of target audience and situational factors. For attention, important design factors are size, color/contrast, signal word, graphics, and format. The non-design factors for attention include context, location, and distraction. Design factors affecting the knowledge and compliance stages include explicit wording and pictorials to provide hazard, consequences and instructional content. Non-design factors for the knowledge stage include familiarity and perceived hazard. Non-design factors for the compliance stage include modeling the behavior of others and cost of compliance. The research literature offers practical design recommendations to aid application decisions. (C) 2011 Elsevier Ltd. All rights reserved.