Search behavior of individuals working in teams: A behavioral study on complex landscapes
Search behavior of individuals working in teams: A behavioral study on complex landscapes
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DOI：
10.1016/j.jbusres.2019.10.045
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发表时间：
2020-09
影响因子：
11.3
通讯作者：
I. Giannoccaro;M. Galesic;G. Massari;D. Barkoczi;G. Carbone
中科院分区：
文献类型：
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作者：
I. Giannoccaro;M. Galesic;G. Massari;D. Barkoczi;G. Carbone
搜索是解决复杂问题的基本部分，通常涉及在探索新想法和利用已知解决方案之间进行选择。虽然文献主要分析了单独工作的个人的搜索行为，但我们研究的是团队合作的个人完成的搜索。我们研究了影响团队中个体搜索行为的三个理论基础因素的相互作用：团队成员之间的行为相互依赖程度，成员对问题的有限知识水平，以及他们收到的绩效反馈。我们用搜索距离来表示搜索行为，它反映了在问题空间中的探索程度。结果表明，高度的行为相互依赖降低了探索性，而有限的知识促进了探索性。此外，积极的绩效反馈导致探索性的减少，行为相互依存度越低，知识越有限。我们讨论了这些结果对团队设计的理论和实践意义。
Search is a fundamental part of complex problem solving and often involves a choice between the exploration of new ideas and the exploitation of already known solutions. While literature has mainly analyzed search behavior of individuals working alone, we investigate search accomplished by individuals working in teams. We study the interplay of three theoretically grounded factors that can affect the search behavior of individuals in teams: the level of behavioral interdependence among team members, the members’ limited level of knowledge about the problem, and the performance feedback they receive. We operationalize search behavior in terms of search distance, which reflects the extent of exploration in problem space. Results show that high behavioral interdependence reduces exploration, while limited knowledge promotes exploration. Furthermore, positive performance feedback leads to reduced exploration, the more so the lower behavioral interdependence and the more limited knowledge are. We discuss theoretical and practical implications of these results for team design.