Understanding Business Process Quality
Understanding Business Process Quality
复制标题
了解业务流程质量
DOI：
10.1007/978-3-642-28409-0_2
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发表时间：
2013
期刊：
影响因子：
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通讯作者：
M. Reichert
中科院分区：
文献类型：
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作者：
Matthias Lohrmann;M. Reichert
各组织在竞争力和盈利能力方面受益于制造和物流方面的质量管理做法。与此同时，越来越多的组织价值链以业务流程管理概念所涉及的事务性管理流程为中心，例如在财务和会计领域。因此，从管理的角度来看，整合这些领域是非常有希望的。在这方面，清楚了解业务流程质量是最重要的前提。然而，相关办法尚未为这一问题提供有效的解决方案。在本章中，我们从管理的角度考虑对业务流程质量概念的有效性要求，比较不同领域的现有方法，从组织目标推导出定义框架，并朝着实际采用迈出初步步骤。这些步骤提供了对业务流程质量的基本见解，并有助于清楚地了解什么是好的业务流程。
Organizations have taken benefit from quality management practices in manufacturing and logistics with respect to competitiveness as well as profitability. At the same time, an ever-growing share of the organizational value chain centers around transactional administrative processes addressed by business process management concepts, e.g. in finance and accounting. Integrating these fields is thus very promising from a management perspective. Obtaining a clear understanding of business process quality constitutes the most important prerequisite in this respect. However, related approaches have not yet provided an effective solution to this issue. In this chapter, we consider effectiveness requirements towards business process quality concepts from a management perspective, compare existing approaches from various fields, deduct a definition framework from organizational targets, and take initial steps towards practical adoption. These steps provide fundamental insights into business process quality, and contribute to obtain a clear grasp of what constitutes a good business process.