Towards a dialog strategy for handling miscommunication in human-robot dialog
Towards a dialog strategy for handling miscommunication in human-robot dialog
复制标题
制定处理人机对话中沟通不畅的对话策略
DOI：
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发表时间：
2010
期刊：
影响因子：
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通讯作者：
M. Buss
中科院分区：
文献类型：
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作者：
Barbara Gonsior;D. Wollherr;M. Buss
本文提出了第一个理论框架的对话策略处理自然语言人机交互（HRI）中的误解。一方面，对话策略是从人与人之间的沟通模式和沟通失误的应对策略中推导出来的。另一方面，有关人类感知的认知理论为对话策略提供了概念基础。新的方法是首先联合收割机这些沟通模式与应对策略和认知理论从人与人的互动（HHI），其次将它们转移到HRI作为一个通用的对话策略处理误解。所提出的方法适用于任何面向任务的对话。在第一步中，会话上下文被限制为路线描述，因为问路是人类和机器人之间面向任务的对话的受限但具有挑战性的示例。
This paper presents a first theoretical framework for a dialog strategy handling miscommunication in natural language Human-Robot Interaction (HRI). On the one hand the dialog strategy is deduced from findings about human-human communication patterns and coping strategies for miscommunication. On the other hand, relevant cognitive theories concerning human perception serve as a conceptual basis for the dialog strategy. The novel approach is firstly to combine these communication patterns with coping strategies and cognitive theories from human-human interaction (HHI) and secondly transfer them to HRI as a general dialog strategy for handling miscommunication. The presented approach is applicable to any task-oriented dialog. In a first step the conversational context is confined to route descriptions, given that asking for directions is an restricted but nevertheless challenging example for task-oriented dialog between humans and a robot.