Exploring Drones to Assist Firefighters During Emergencies
Exploring Drones to Assist Firefighters During Emergencies
复制标题
探索无人机在紧急情况下协助消防员
DOI：
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发表时间：
2019
期刊：
影响因子：
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通讯作者：
Carman Neustaedter
中科院分区：
文献类型：
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作者：
Md. Nafiz Hasan Khan;Carman Neustaedter
在不久的将来，加拿大境内的紧急服务部门将支持911呼叫中心和消防员了解紧急情况的新技术。其中一项技术就是无人机。为了了解在应急响应中使用无人机的好处和挑战，我们对拨打911的市民和应对一系列日常紧急情况的消防员进行了一项研究。我们的研究结果表明，无人机对消防员和911呼叫者都有很多好处，包括对呼叫者的上下文意识和社会支持，这些呼叫者得到了帮助即将到来的保证。隐私在很大程度上不是问题，但对于无人机的复杂用途（如室内飞行），安全问题尤其突出。我们的研究结果指出了设计无人机系统的机会，这些系统可以帮助人们对应急响应无人机产生信任感，并减轻对更复杂的无人机系统的隐私和安全担忧。
In the near future, emergency services within Canada will be supporting new technologies for 9-1-1 call centres and firefighters to learn about an emergency situation. One such technology is drones. To understand the benefits and challenges of using drones within emergency response, we conducted a study with citizens who have called 9-1-1 and firefighters who respond to a range of everyday emergencies. Our results show that drones have numerous benefits to both firefighters and 9-1-1 callers which include context awareness and social support for callers who receive feelings of assurance that help is on the way. Privacy was largely not an issue, though safety issues arose especially for complex uses of drones such as indoor flying. Our results point to opportunities for designing drone systems that help people to develop a sense of trust with emergency response drones, and mitigate privacy and safety concerns with more complex drone systems.