Timing Is Key for Robot Trust Repair
Timing Is Key for Robot Trust Repair
复制标题
时机是机器人信任修复的关键
DOI：
--
复制
发表时间：
2015
期刊：
影响因子：
--
通讯作者：
Alan R. Wagner
中科院分区：
文献类型：
--
作者：
P. Robinette;A. Howard;Alan R. Wagner
即使是最好的机器人在执行任务时也会犯错误。在我们过去的实验中，我们发现即使是一个错误也会导致人类用户的信任大幅下降。在本文中，我们评估了机器人为自己的错误道歉，承诺在未来做得更好，并提供更多的理由来信任它在虚拟环境中进行的模拟办公室疏散的影响。在对319名参与者的测试中，我们发现，如果在机器人要求人类再次信任它时使用这些技术，那么它们中的每一种都可以成功地修复信任，但在错误后立即使用时则不会成功。这些结果的影响进行了讨论。
Even the best robots will eventually make a mistake while performing their tasks. In our past experiments, we have found that even one mistake can cause a large loss in trust by human users. In this paper, we evaluate the effects of a robot apologizing for its mistake, promising to do better in the future, and providing additional reasons to trust it in a simulated office evacuation conducted in a virtual environment. In tests with 319 participants, we find that each of these techniques can be successful at repairing trust if they are used when the robot asks the human to trust it again, but are not successful when used immediately after the mistake. The implications of these results are discussed.