Use of Mobile Telephone Short Message Service (SMS) as a Reminder: the Effect on Patient Attendance
Use of Mobile Telephone Short Message Service (SMS) as a Reminder: the Effect on Patient Attendance
复制标题
DOI：
10.1007/bf03262661
复制
发表时间：
2009-01-01
影响因子：
2.2
通讯作者：
O'Neill, M.
中科院分区：
文献类型：
--
作者：
Foley, J.;O'Neill, M.
目的：评价向门诊预约患者发送短信服务（SMS）移动的电话短信的操作和经济效益。研究设计：患者计划参加门诊预约在部门。2007年10月期间，苏格兰爱丁堡牙科研究所儿科牙科，在预约前24小时向拥有移动的电话联系方式的患者发送提醒短信。从2006年10月起选择历史对照组。结果：2006年和2007年分别有276例（女性：146例;男性：130例）和433例（女性：228例;男性：205例）患者就诊的数据可用。总体而言，SMS组和历史组分别有10.4%和23.9%未能参加（FTA），差异具有统计学显著性（卡方= 6.95，p = 0.008，1 d.f）。2006年和2007年，儿科专科牙医的免费医疗率分别从29.2%降至24.4%。发送短信的费用为28.15磅（约为100美元）。（原文如此）2007年10月。结论：使用手机短信作为提醒可以降低门诊儿科牙科预约的失败率。
AIM: To evaluate the operational and financial efficacy of sending short message service (SMS) mobile telephone text message to patients with outpatient clinic appointments. STUDY DESIGN: Patients scheduled to attend an outpatient appointment at the Dept. Paediatric Dentistry, Edinburgh Dental Institute, Scotland, during October 2007 and who had mobile telephone contact details were sent a reminder SMS text 24hr prior to their appointment. An historical control group were selected from October 2006. RESULTS: Data were available for 276 (F: 146; M: 130) and 433 (F: 228; M: 205) patient attendances during 2006 and 2007 respectively. Overall, 10.4% and 23.9% of the SMS and historical group failed to attend (FTA) respectively and the difference was statistically significant (Chi Square = 6.95, p = 0.008, 1 d.f). There was a reduction in the FTA rate for the specialist paediatric staff dentists from 29.2% to 24.4% for 2006 and 2007 respectively. The cost of sending text messages was 28.15 pound (approx. (sic)30) for October 2007. CONCLUSIONS: The use of SMS text messages as a reminder may reduce the failure to attend rate for outpatient paediatric dental appointments.