Structure, process, and satisfaction with obstetricians: An analysis of mainland Puerto Ricans
Structure, process, and satisfaction with obstetricians: An analysis of mainland Puerto Ricans
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DOI：
10.1177/107755802237809
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发表时间：
2002-12-01
影响因子：
2.5
通讯作者：
Kenkre, TS
中科院分区：
文献类型：
--
作者：
Oropesa, RS;Landale, NS;Kenkre, TS
本研究探讨了各方面的满意度与波多黎各大陆之间的产科医生使用的数据从一项调查管理到一个有代表性的样本1,219波多黎各母亲。结果表明，大多数波多黎各妇女对产科医生感到满意，但她们通常不是“非常”满意。此外，满意度还受到护理结构、护理过程和护理结果的影响。过程中特别重要的两个方面是护理的连续性和内容。虽然满意度通常与医生的种族或性别无关，但有证据表明，使用公共设施或缺乏连续性护理的患者如果有女医生，往往会更满意。
This study examines various dimensions of satisfaction with obstetricians among mainland Puerto Ricans using data from a survey administered to a representative sample of 1,219 Puerto Rican mothers. The results indicate that the majority of Puerto Rican women are satisfied with their obstetricians, but they are not typically "extremely" satisfied. Moreover, satisfaction is influenced by the structure of care, the process of care, and the outcome of care. Two aspects of process that are especially important are the continuity and content Of care. Although satisfaction is not generally associated with the ethnicity or the gender of physicians, some evidence suggests that patients who utilize public facilities or lack continuity of care tend to be more satisfied if they have a female physician.