The quality of care in a health maintenance organization: a personal view.
The quality of care in a health maintenance organization: a personal view.
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健康维护组织的护理质量：个人观点。
DOI：
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发表时间：
1983
期刊：
影响因子：
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通讯作者：
A. Donabedian
中科院分区：
文献类型：
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作者：
A. Donabedian
健康维护组织必须通过承诺在合适的情况下，通过有组织的努力，在预算限制内向特定人群提供近乎全面的护理，来争夺客户。这些特性要求并允许本组织重新定义保健和保健服务，以更紧密地符合人群的需求和价值，更加重视客户满意度，促进临床效率和生产效率，更明智地分配资源，并以协调的顺序而不是分散的碎片评估护理。
A health maintenance organization must compete for clients by promising to provide near-comprehensive care, under congenial circumstances, to a defined population, through organized effort, within a budgetary limit. These properties both require and allow the organization to redefine health and health services to correspond more closely to the needs and values of a population, to place greater emphasis on client satisfaction, to foster clinical efficiency and production efficiency, to allocate resources more wisely, and to assess care in coordinated sequences rather than in scattered fragments.