On the front lines of welfare delivery: Are workers implementing policy reforms?
On the front lines of welfare delivery: Are workers implementing policy reforms?
复制标题
在福利提供的前线：工人是否正在实施政策改革？
DOI：
--
复制
发表时间：
1998
期刊：
影响因子：
--
通讯作者：
K. Donald
中科院分区：
文献类型：
--
作者：
Marcia k. Meyers;Bonnie E. Glaser;K. Donald
几十年来，“改革”福利的努力基本上不成功，但政策变化对当地提供服务的影响一直被忽视。本文以20世纪90年代初的一个州级福利改革案例来考察地方福利机构政策变革的实施情况。对福利工作者和客户之间交易的直接观察表明，政策改革并没有完全由基层官僚实施。继续主导与客户互动的工具性交易与处理索赔和配给稀缺资源是一致的，但它们与旨在改变向福利客户提供的服务和信息的新政策不太一致。未能在第一线充分执行改革会影响政策目标的实现和服务提供的公平性。随着福利从联邦政府移交给州政府，实施问题将更加紧迫。
The impact of policy changes on the local delivery of services has been overlooked in several decades of largely unsuccessful efforts to “reform” welfare. This article uses one case of state-level welfare reform in the early 1990s to examine the implementation of policy changes in local welfare offices. Direct observation of transactions between welfare workers and clients suggests that policy reforms were not fully implemented by street-level bureaucrats. The instrumental transactions that continued to dominate interactions with clients were consistent with processing claims and rationing scarce resources, but they were poorly aligned with new policies aimed at changing the services and message delivered to welfare clients. The failure to fully implement reforms on the frontlines has implications for the achievement of policy objectives and for equity in service provision. Implementation issues will have even greater urgency as welfare is devolved from federal to state governments.