ICT based service innovation – A challenge for project management
ICT based service innovation – A challenge for project management
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基于ICT的服务创新——项目管理的挑战
DOI：
10.1016/j.ijproman.2007.12.002
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发表时间：
2009
影响因子：
8
通讯作者：
Gjermund Lanestedt
中科院分区：
文献类型：
--
作者：
B. Bygstad;Gjermund Lanestedt
在本文中，我们研究了传统项目管理思维能够在多大程度上成功促进基于 ICT 的服务创新。服务创新举措是否应该以与高科技产品创新相同的方式组织，即在结构良好的项目中配备专家团队？或者它们应该以某种更宽松的方式组织起来，与用户和其他利益相关者进行更多的互动？我们的经验证据是对挪威 130 个公共部门项目的调查，这些项目在国家电子政务计划中运行。我们发现，基于 ICT 的服务创新与严格运行的项目（注重成本、时间和质量）或专业的项目经理无关。相反，成功的服务创新存在于与服务提供组织和服务的外部用户紧密集成的项目中。我们讨论三种替代模型作为进一步研究的议程。
In this paper we investigate to what extent ICT based service innovation can be successfully facilitated by traditional project management thinking. Should service innovation initiatives be organized the same way as high-tech product innovation, i.e. with expert teams in well structured projects? Or should they be organized in some looser fashion, with more interaction with users and other stakeholders? Our empirical evidence is a survey of 130 public sector projects in Norway, run within a national e-government program. We find that ICT based service innovation is not associated with a tightly run project (focused on cost, time and quality) or a professional project manager. Rather, successful service innovation is found in projects with a strong integration with the service providing organization and the external users of the services. We discuss three alternative models as an agenda for further research.