Taking an organizational approach to addressing secondary trauma in child welfare settings
Taking an organizational approach to addressing secondary trauma in child welfare settings
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采取组织方法解决儿童福利机构中的继发性创伤
DOI：
10.1080/15548732.2019.1612498
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发表时间：
2019
影响因子：
1.6
通讯作者：
G. Boothe
中科院分区：
文献类型：
--
作者：
Erik Tullberg;G. Boothe
摘要对了解创伤情况的儿童福利做法的日益重视已从儿童扩展到包括儿童福利工作人员在内的其他利益攸关方。尽管研究表明，儿童福利工作人员的创伤暴露和症状水平很高，而且二次创伤与工作人员流失之间存在联系，但该领域在为受二次创伤影响的儿童福利专业人员和机构制定干预措施方面一直滞后。本文描述了纽约市正在进行的努力，以更好地了解和解决一个多服务儿童福利机构的继发性创伤。该机构的数据显示，不同角色的人(例如，社会工作者、主管)在多大程度上感觉到继发性创伤得到了承认和解决，并分享了与离职工作人员的离职面谈结果。吸取的经验教训包括：必须有组织地应对二次创伤；数据收集在消除二次创伤的定性和澄清机构优先事项方面的价值；以及需要同时处理二次创伤和工作倦怠。分享了对未来研究的建议，包括更好地了解主管和管理人员减轻继发性创伤所需的知识和技能。
ABSTRACT The increasing focus on trauma-informed child welfare practice has expanded beyond children to include other stakeholders, including child welfare staff. Despite research showing high levels of trauma exposure and symptoms among child welfare staff, and the connection between secondary trauma and staff attrition, the field has lagged in developing interventions for child welfare professionals and agencies affected by secondary trauma. This paper describes efforts underway in New York City to better understand and address secondary trauma in a multi-service child welfare agency. Agency data showing the extent to which people in different roles (e.g., caseworker, supervisor) feel that secondary trauma is recognized and addressed, and findings from exit interviews with departing staff, are shared. Lessons learned include the importance of responding to secondary trauma organizationally; the value of data collection in destigmatizing secondary trauma and clarifying agency priorities; and the need to simultaneously address secondary trauma and burnout. Recommendations for future research, including better understanding the knowledge and skills that supervisors and administrators need to mitigate secondary trauma, are shared.