How job satisfaction can influence air traffic controllers' backup‐providing behavior in parallel runway operation
How job satisfaction can influence air traffic controllers' backup‐providing behavior in parallel runway operation
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DOI：
10.1002/hfm.20817
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发表时间：
2019-09
影响因子：
2.4
通讯作者：
Ying Kuang;Xiaotian E;Yazheng Li;Jingyu Zhang
中科院分区：
文献类型：
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作者：
Ying Kuang;Xiaotian E;Yazheng Li;Jingyu Zhang
团队成员可以从一个成员向其他成员请求并提供备份，这可以帮助工作负载高的团队在组级别实现动态工作负载优化。然而，对这一问题的研究是有限的，特别是对真实的世界高风险业务。探讨了在平行进近操作中，管制员如何进行进近备份决策。本研究主要探讨管制员个体差异因素对管制员后备意愿及决策的影响。40个有执照的控制器进行了32个不同的模拟方案，在自己的任务负荷，备份接收者的任务负荷，和较短的征税可能性。我们还测量了他们的工作满意度和工作经验。多水平回归分析表明，具有较高工作满意度的管制员更有可能为同事提供帮助。此外，当他们的工作满意度高时，他们对看似不恰当的要求不那么敏感，但他们只会利用自己额外的资源来帮助他人。研究结果在团队合作和航空安全的文献中进行了讨论。
Team members can request and provide backup from one to other members, which can help teams with high workload achieve dynamic workload optimization at the group level. However, studies on this issue are limited, especially on real‐world high‐risk operations. This study explored how to approach air traffic controllers make backup decisions in the dependent parallel approach operation. In this study, we focused on how individual difference factors can influence the controller's backup willingness and decision. Forty licensed controllers performed 32 simulated scenarios varied in their own task load, the backup recipients' task load, and shorter taxing possibility. We also measured their job satisfaction and work experience. Multilevel regression analyses showed that controllers with a higher level of job satisfaction were more likely to provide help to their colleagues. Moreover, when their job satisfaction was high, they were less sensitive to the seemingly inappropriate request, but they only used their additional resources to help others. The findings were discussed in the literature of teamwork and aviation safety.