The cost of interrupted work: more speed and stress
The cost of interrupted work: more speed and stress
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工作中断的代价：更快的速度和更大的压力
DOI：
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发表时间：
2008
期刊：
影响因子：
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通讯作者：
Ulrich Klocke
中科院分区：
文献类型：
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作者：
G. Mark;Daniela Gudith;Ulrich Klocke
我们进行了一项实证研究，以调查中断的背景是否会产生影响。我们发现，背景并不会产生影响，但令人惊讶的是，人们在更短的时间内完成了中断的任务，质量没有差别。我们的数据表明，人们通过更快地工作来弥补干扰，但这是有代价的：经历更大的压力、更高的挫折感、时间压力和努力。中断的管理存在个体差异：个性、对经验的开放程度和对个人结构的需求可以预测中断的中断成本。我们讨论了系统设计如何支持中断工作的含义。
We performed an empirical study to investigate whether the context of interruptions makes a difference. We found that context does not make a difference but surprisingly, people completed interrupted tasks in less time with no difference in quality. Our data suggests that people compensate for interruptions by working faster, but this comes at a price: experiencing more stress, higher frustration, time pressure and effort. Individual differences exist in the management of interruptions: personality measures of openness to experience and need for personal structure predict disruption costs of interruptions. We discuss implications for how system design can support interrupted work.