Knowledge management and quality certification in a research and development environment
Knowledge management and quality certification in a research and development environment
复制标题
研发环境中的知识管理和质量认证
DOI：
10.1109/enc.2003.1232880
复制
发表时间：
2003
期刊：
影响因子：
--
通讯作者：
G. Rodríguez
中科院分区：
文献类型：
--
作者：
G. Rodríguez
本文提出了一种结合知识管理和质量管理方法的模型。提供了一些基本概念，说明在为致力于研究和开发（R&D）活动的机构、公司或团体建立质量体系时必须考虑的问题，这些机构、公司或团体需要满足ISO9001：2000标准才能获得认证。本文介绍了知识管理的某些原则和ISO9001标准的要求，可以与R&D组织的目标，以及在履行标准应考虑哪些方面。该模型和所提供的意见将有助于一个研发组织成为ISO9001认证与最小的额外努力相比，其运作没有坚持标准。
In this paper, a model that combines knowledge management and quality management approaches is presented. Essential concepts are provided about what must be considered in establishing a quality system for an institution, company or group that is dedicated to research and development (R&D) activities and that needs to fulfill the ISO9001: 2000 standard to obtain certification. The paper describes how certain principles of knowledge management and the requirements of the ISO9001 standard can be aligned with the objectives of an R&D organization and what aspects should be considered in fulfilling the standard. The model and the comments provided will help to an R&D organization to become ISO9001 certified with a minimum of additional efforts as compared with its operation without adhering to the standard.