Effective nurse parent communication: A study of parents' perceptions in the NICU environment
Effective nurse parent communication: A study of parents' perceptions in the NICU environment
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DOI：
10.1016/j.pec.2007.08.014
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发表时间：
2007-12-01
影响因子：
3.5
通讯作者：
Rowe, Jennifer
中科院分区：
文献类型：
--
作者：
Jones, Liz;Woodhouse, Darlene;Rowe, Jennifer
目的：本研究以沟通调节理论为框架，探讨了新生儿重症监护病房（NICU）环境中护士对父母有效沟通和无效沟通的看法。方法：采用半结构式访谈法，对20名母亲和13名父亲在新生儿重症监护病房（NICU）中与护士进行有效沟通和无效沟通的看法进行了调查。访谈编码使用CAT strategies.Results：有效和无效的沟通描述不同的策略，有效的沟通，共享管理的互动和适当的支持和保证护士。无效的沟通更多的是关于可解释性策略，特别是对父亲来说，这些互动被视为更多的群体间。母亲强调更多的是鼓励平等的合作伙伴在照顾他们的infant.Conclusion：有效的沟通，护士是challenge和人际关系，而无效的沟通一般undergroupative和intergroup.Practice的影响：研究结果提供了一个框架，沟通技巧培训护士，确定有效和无效的沟通策略，使用与母亲和父亲。(c)2007爱思唯尔爱尔兰有限公司保留所有权利。
Objective: This study examined mothers' and fathers' perceptions of effective and ineffective communication by nurses in the neonatal intensive care unit (NICU) environment, using communication accommodation theory (CAT) as the framework.Methods: Twenty mothers and 13 fathers participated in a semi-structured interview about their perceptions of effective and ineffective communication with nurses when their infant was in the NICU. The interviews were coded for using the CAT strategies.Results: Descriptions of effective and ineffective communication differed in terms of the strategies mentioned with effective communication about shared management of the interaction and appropriate support and reassurance by nurses. Ineffective communication was more about the interpretability strategy, particularly for fathers, and these interactions were seen as more intergroup. Mothers emphasised more being encouraged as equal partners in the care of their infant.Conclusion: Effective communication by nurses was accommodative and more interpersonal while ineffective communication was generally under-accommodative and more intergroup.Practice implications: The findings provide a framework for communication skills training for nurses that identifies both effective and ineffective communication strategies to use with mothers and fathers. (c) 2007 Elsevier Ireland Ltd. All rights reserved.