Insights from user reviews to improve mental health apps
Insights from user reviews to improve mental health apps
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DOI：
10.1177/1460458219896492
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发表时间：
2020-01-10
影响因子：
3
通讯作者：
Orji, Rita
中科院分区：
文献类型：
--
作者：
Alqahtani, Felwah;Orji, Rita
心理健康应用作为解决常见心理问题的干预措施大有希望。尽管许多有心理健康问题的人使用移动应用程序干预，但他们的依从性仍然很低。低参与度影响移动干预的有效性。然而，仍然缺乏研究来解释低参与度的原因。用户体验和可用性是决定应用采用和使用的两个因素。分析用户对手机应用的心理健康问题的评论，可以揭示用户体验，以及用户喜欢和不喜欢的应用功能，从而为未来的应用设计和改进提供信息。本研究旨在分析用户对公开可用的心理健康应用程序的评论，以揭示它们的优点、缺点和差距，从而揭示用户可能停止使用这些应用程序的原因。我们挖掘了来自苹果App Store和b谷歌Play的106款心理健康应用的评论，并对13549条评论进行了主题分析。评论分析显示，用户更重视用户界面和应用程序的用户友好性。用户也很欣赏那些为他们提供多种选择、功能和内容的应用程序。同样，那些提供自适应功能（允许用户调整某些应用功能）的应用也获得了很高的评价。相比之下，易用性差是人们放弃心理健康应用的最常见原因。其他缺陷包括缺乏内容多样性，缺乏个性化，缺乏客户服务和信任，以及安全和隐私问题。
Mental health applications hold great promise as interventions for addressing common mental issues. Although many people with mental health issues use mobile app interventions, their adherence level remains low. Low engagement affects the effectiveness of mobile interventions. However, there is still a dearth of research to explain the reasons for low engagement. User experience and usability are two factors that determine the adoption and usage of apps. Analyzing user reviews of mobile apps for mental health issues reveals user experience and what features users liked and disliked in the apps and hence informs future app design and refinements. This research aims to analyze user reviews of publicly available mental health applications to uncover their strengths, weaknesses, and gaps, hence revealing why users are likely to cease using these applications. We mined reviews of 106 mental health apps retrieved from Apple's App Store and Google Play and employed thematic analysis on 13,549 reviews. The review analysis shows that users placed more emphasis on the user interface and the user-friendliness of the app. Users also appreciated apps that present them with a variety of options, functionalities, and content that they can choose. Again, apps that offer adaptive functionalities that allow users to adapt some app features also received high ratings. In contrast, poor usability emerged as the most common reason for abandoning mental health apps. Other pitfalls include lack of a content variety, lack of personalization, lack of customer service and trust, and security and privacy issues.