Investigating Best Practices for Remote Summative Usability Testing with People with Mild to Moderate Dementia
Investigating Best Practices for Remote Summative Usability Testing with People with Mild to Moderate Dementia
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研究对轻度至中度痴呆症患者进行远程总结性可用性测试的最佳实践
DOI：
10.1145/3460942
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发表时间：
2021
影响因子：
2.4
通讯作者：
Lazar, Jonathan
中科院分区：
文献类型：
--
作者：
Wood, Rachel;Dixon, Emma;Elsayed-Ali, Salma;Shokeen, Ekta;Lazar, Amanda;Lazar, Jonathan
痴呆症患者可能会错过使用技术的好处，因为他们经常发现技术很难使用。可用性测试是识别技术障碍和改进领域的一种方法。不幸的是，可用性测试通常不对痴呆症患者进行，独立于他们的照顾者。难以招募经常使用技术的当地痴呆症患者进一步加剧了问题。有人提议采用远程方法，作为招募难以接触到的人口的一种办法。目前，还不清楚如何有效地对痴呆症患者进行远程总结性可用性测试。我们招募了15名参与者。5人参加了试点研究，10人参加了主要研究。我们确定了最佳实践，并提出了建议，远程总结性可用性测试的人谁有轻度到中度痴呆症，独立的照顾者。我们在三个部分讨论我们的发现：（1）物流规划远程总结性可用性测试，（2）进行远程总结性可用性测试的方法，包括研究方法的修改，（3）在评估远程总结性可用性会议的结果时的考虑因素。我们还提出了修改后的可用性测试方法，我们开发，以满足用户的独特需求，轻度至中度痴呆症，并总结经验教训和新的研究方向对这一主题。
People with dementia may miss out on the benefits of using technology, because they often find it difficult to use. Usability testing is one method to identify barriers and areas for improvement in technology. Unfortunately, usability testing is often not conducted with people with dementia, independent of their caregivers. Difficulty recruiting local participants with dementia who regularly use technology further compounds the problem. Remote methods have been proposed as one approach to recruiting hard-to-reach populations. Currently, it is unclear how to effectively conduct remote summative usability testing with people with dementia. We recruited 15 participants. Five took part in the pilot study and 10 participated in the main study. We identify best practices and make suggestions for remote summative usability tests with people who have mild to moderate dementia, independent of caregivers. We discuss our findings in three sections: (1) logistics for planning remote summative usability testing, (2) approaches for conducting remote summative usability testing, including modifications of research methods, and (3) considerations when evaluating findings from remote summative usability sessions. We also present modified usability testing methods we developed to meet the unique needs of users with mild to moderate dementia, and summarize lessons learned and new directions for research on this topic.
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