Facilitating family communication of familial hypercholesterolemia genetic risk: Assessing engagement with innovative chatbot technology from the IMPACT-FH study.
Facilitating family communication of familial hypercholesterolemia genetic risk: Assessing engagement with innovative chatbot technology from the IMPACT-FH study.
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DOI：
10.1016/j.pecinn.2023.100134
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发表时间：
2023-12
期刊：
影响因子：
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通讯作者：
Campbell-Salome, Gemme
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文献类型：
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作者：
Walters, Nicole L;Lindsey-Mills, Zoe T;Brangan, Andrew;Savage, Sarah K;Schmidlen, Tara J;Morgan, Kelly M;Tricou, Eric P;Betts, Megan M;Jones, Laney K;Sturm, Amy C;Campbell-Salome, Gemme
评估两种基于网络的会话代理，家庭共享聊天机器人（FSC）和一个月聊天机器人（OMC），由患有家族性高胆固醇血症（FH）的个体使用。使用选择退出方法将FSC和OMC发送给接受FH遗传结果的个体队列。2021年7月1日至2022年5月12日的数据来自电子健康记录和聊天机器人的HIPAA-secure门户网站。在175名受试者中，有21人（12%）选择退出聊天机器人。年龄较大的人更有可能选择退出。大多数人（91/154，59%）更喜欢通过患者EHR门户接收聊天机器人。75人（49%）点击了FSC链接，62人（40%）进行了互动，36人（23%）与至少一名亲属分享了关于FH结果的聊天机器人。92名受试者接受了OMC，22名（23%）点击了链接，20名（21%）进行了互动。分享的人大多数是女性，平均比整个队列年轻。催复通知往往会增加参与。结果展示了与聊天机器人参与相关的特征。如果集成在患者EHR门户中，个人可能更倾向于接收聊天机器人。频繁的提醒可能会提高聊天机器人的利用率。FSC和OMC采用创新的数字健康技术，可以促进有关遗传疾病的家庭沟通。聊天机器人可以促进有关遗传条件的家庭沟通。最喜欢通过患者电子健康记录门户接收聊天机器人。老年人倾向于更频繁地选择退出聊天机器人通信。提供提醒和额外的接触点可以提高聊天机器人的参与度。
To assess use of two web-based conversational agents, the Family Sharing Chatbot (FSC) and One Month Chatbot (OMC), by individuals with familial hypercholesterolemia (FH). FSC and OMC were sent using an opt-out methodology to a cohort of individuals receiving a FH genetic result. Data from 7/1/2021 through 5/12/2022 was obtained from the electronic health record and the chatbots’ HIPAA-secure web portal. Of 175 subjects, 21 (12%) opted out of the chatbots. Older individuals were more likely to opt out. Most (91/154, 59%) preferred receiving chatbots via the patient EHR portal. Seventy-five individuals (49%) clicked the FSC link, 62 (40%) interacted, and 36 (23%) shared a chatbot about their FH result with at least one relative. Ninety-two of the subjects received OMC, 22 (23%) clicked the link and 20 (21%) interacted. Individuals who shared were majority female and younger on average than the overall cohort. Reminders tended to increase engagement. Results demonstrate characteristics relevant to chatbot engagement. Individuals may be more inclined to receive chatbots if integrated within the patient EHR portal. Frequent reminders can potentially improve chatbot utilization. FSC and OMC employ innovative digital health technology that can facilitate family communication about hereditary conditions. Chatbots can facilitate family communication about hereditary conditions. Most preferred to receive chatbots via the patient electronic health record portal. Older individuals tended to opt out of chatbot communications more frequently. Providing reminders and additional touchpoints may improve chatbot engagement.