Assessing the Relationship between Technology Readiness and Continuance Intention in an E-Appointment System: Relationship Quality as a Mediator
Assessing the Relationship between Technology Readiness and Continuance Intention in an E-Appointment System: Relationship Quality as a Mediator
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DOI：
10.1007/s10916-014-0076-3
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发表时间：
2014-09-01
影响因子：
5.3
通讯作者：
Lai, Min-Tsai
中科院分区：
文献类型：
--
作者：
Chen, Shih-Chih;Jong, Din;Lai, Min-Tsai
由于网络和信息技术的创新，许多类型的自助服务技术已经盛行。对医院来说，病人继续使用电子预约系统的意愿至关重要。以往的研究只讨论了用户的技术准备程度与其继续使用意愿之间的关系，而忽略了最重要的中介关系质量。本研究探讨技术准备度、关系品质与持续意愿之间的关系。研究结果表明，乐观和创新都通过关系质量的中介作用显著正向地影响延续意愿。而不适和不安全感对关系质量和继续意愿的影响不显著。最后，对理论贡献、管理启示和未来研究方向进行了讨论。
Numerous types of self-service technologies have prevailed due to innovations in network and information technology. To hospitals, patient intentions to continue to use the e-appointment system are crucial. Previous investigations discussed only the relationships between the technology readiness of users and their continuance intentions, and ignored the most important mediator, relationship quality. This study explored the relationships among technology readiness, relationship quality, and continuance intention. The research results demonstrated that both optimism and innovativeness significantly and positively influenced continuance intention through the mediating effect of relationship quality. However, discomfort and insecurity hid not significantly influence relationship quality or continuance intention. Finally, theoretical contributions, managerial implications and future research directions were discussed.