Digitally Transforming Electronic Governments into Smart Governments: SMARTGOV, an Extended Maturity Model
Digitally Transforming Electronic Governments into Smart Governments: SMARTGOV, an Extended Maturity Model
复制标题
将电子政府数字化转型为智能政府：SMARTGOV，一种扩展成熟度模型
DOI：
10.1177/02666669211054188
复制
发表时间：
2021
影响因子：
1.9
通讯作者：
Mutaz M. Al
中科院分区：
文献类型：
--
作者：
O. Hujran;Ayman Alarabiat;A. Al;Mutaz M. Al
智慧政府旨在为政府利益相关者提供智能化、敏捷化的个性化公共服务。在过去的几年里，各国政府寻求采用区块链、分析、人工智能(AI)、物联网(IoT)、云计算、机器人流程自动化和机器学习(ML)等创新技术，以改善公民的体验和生活质量以及政府决策流程。它们还旨在提高业务流程的效率，改变公共服务的提供方式。然而，现有的电子政务文献缺乏一个包容性的数字政府成熟度模型，可以作为指导公共组织迈向智能政府之旅的统一参考。因此，本文的主要目的是通过对已有的电子政务相关文献进行扩展和修正，构建智能政务成熟度模型。然后，将开发的模型用于对阿拉伯联合酋长国(阿联酋)的智能政府倡议进行实证评估。我们将该模型应用于41个阿联酋联邦政府的网站/门户网站，并使用73个指标衡量其成熟度水平。调查结果表明，阿联酋在智能政府方面相当先进，因为大多数政府实体在各个领域使用创新和颠覆性技术方面的得分都在“高”以上。智能政府成熟度模型在评估阿联酋智能政府倡议方面证明了其有效性和价值。
Smart government aims to provide intelligent and agile personalized public services to government stakeholders. Over the past few years, governments seek to employ innovative technologies, such as blockchain, analytics, artificial intelligence (AI), Internet of Things (IoT), cloud computing, robotics process automation, and machine learning (ML), to improve citizens’ experiences and quality of life as well as government decision-making processes. They also aim to increase the efficiency of business processes and to transform the delivery of public services. However, the extant e-government literature lacks an inclusive digital government maturity model that can be used as a unified reference for guiding public organizations through the journey to smart government. Accordingly, the main aim of this paper is to develop a smart government maturity model by extending and revising the extant literature related to e-government. The developed model is then used to empirically evaluate the smart government initiative in the United Arab Emirates (UAE). We applied the model on 41 UAE federal governments’ websites/portals and measured their maturity level using 73 indicators. The findings indicate that the UAE is quite advanced with regard to smart government, as the majority of governmental entities scored “High” and above on the use of innovative and disruptive technologies in various domains. The smart government maturity model proved its efficacy and value in evaluating the UAE's smart government initiative.